Privacy Notice

effective date 25/05/18

 

What does this Privacy notice cover?

We at Culture Republic (collectively “Culture Republic”, “we”, “us” and “our”) take your privacy very seriously. We know that you, like us, care about how your personal data is used. This privacy notice covers how we collect, store, use, share and disclose data about you when you interact with us, in any manner, via our website, our social media channels and/or our services. We gather various types of data, including data that identifies you as an individual as explained in more detail below.

What data does Culture republic Collect?

data you provide to us:

When you use our website – we collect the personal data that you provide to us, for example your name, your email address, your telephone number and your company name via our online forms for enquiry, newsletter sign-up and event registration.

When you use our services – we collect the personal data that you provide to us, for example your name, your email address, your company name, your job title as well as any other data you choose to provide in connection with the delivery of services.

When you participate in market research – we collect the personal data that you provide to us, for example your name, your email address, as well as any other data you choose to provide in connection with the research. We conduct market research only in accordance with the Market Research Society Code of Conduct. More information on this can be found here. If you have any questions or concerns about your data provided to us in the course of market research please send a detailed message to research@culturerepublic.co.uk.

Data we collect automatically:

When you use our website – we collect data via cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow control of cookies through the browser settings. You can also control your cookie preferences directly with us via our cookie control software – CivicCookieControl – provided by third party Civic UK. For more information on this software please visit the Civic UK website.

External websites promoted through this website may also collect browsing information from you using cookies. Please read each website’s privacy notice for information about how they will use your data.

How do we use your data?

We use data we collect via our website:

  • for administration and reporting purposes including (but not limited to) troubleshooting, performance analysis, statistical analysis and testing;
  • to improve our website to ensure that content is presented in the most effective manner for you and for your device;
  • to analyse use of our website for trend monitoring and marketing purposes;
  • for the purposes made clear to you at the time you submit your data, for example to fulfill your enquiry regarding our products and services;
  • as part of our efforts to keep our website safe and secure.

We use data we collect via our services:

  • to set up a contact and company record in our CRM system;
  • to provide, operate and maintain the services;
  • to process and complete transactions and send related information including transaction confirmations and invoices;
  • to manage use of the services, for example to respond to enquiries and comments and provide customer service and support;
  • to investigate and prevent fraudulent activities, unauthorised access to the services, and other illegal activities;
  • for any other purposes about which we notify customers and users.

We may may also use the data you provide to us via our website and/or services to communicate with you via email and possibly other means, regarding carefully considered and specific purposes which are in our legitimate interests such as products, services, offers, promotions and events we think may be of interest to you. You will always be able to opt-out of such communications at any time. Please see section ‘Legitimate Interests’ below.

We use data collected via market research:

  • specifically for the research project upon which it was obtained;
  • for analysis to produce anonymised reports;
  • to administer incentives offered to a participant to encourage participation in the project.

e-newsletter

We use a third party provider, Mailchimp, to deliver our monthly e-newsletter. We gather statistics on email open and click rates to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy notice.

events

We use a third party provider, Eventbrite, to manage our events. For more information, please see Eventbrite’s privacy notice.

social media

We use a third party provider, Hootsuite, to manage our social media interactions. For more information, please see Hootsuite’s privacy notice.

web analytics

We use two third party providers, Google Analytics and Hotjar, to analyse our web traffic. For more information, please see Google’s privacy notice, and Hotjar’s privacy notice.

Market research

We use two third party providers, What’s Your View to manage face-to-face market research fieldwork and Snap Surveys to analyse and report on survey data. For more information, please see What’s your View’s website, and Snap Survey’s privacy notice.

How do we share and disclose data to third parties?

We do not, under any circumstances, share your personal data with anyone outwith the third parties mentioned above.

Under certain circumstances we may be required to disclose your personal data in response to valid requests by public authorities such as the Police or security services.

what are your rights?

Under the General Data Protection Regulation you have rights which you can exercise in relation to the data we hold about you. If you would like to exercise any of your data rights please send a detailed message for the attention of the Data Protection Officer to scotland@culturerepublic.co.uk

For more information about your rights please visit the Information Commissioners Office website.

Legitimate Interests

“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. For example, we have an interest in making sure our marketing is relevant for you, so we may process your data to send you marketing that is tailored to your interests. It can also apply to processing that is in your interests. For example, we may process your data to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection law. Our legitimate business interests do not automatically override your rights – we will not use your personal data for activities where our interests are overridden by the impact on you rights (unless we have your consent or are otherwise required or permitted to by law).

If you have any concerns you have the right to object to processing that is based on our legitimate interests. Please send a detailed message for the attention of the Data Protection Officer to scotland@culturerepublic.co.uk

Is your personal data secure?

We use appropriate technical, organisational and administrative security measures to protect any data we hold from loss, misuse, unauthorised access, disclosure, alteration and/or destruction.  Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of personal data at any time.

Children

We do not knowingly collect or solicit personal data from anyone under the age of 16. If you are under 16, please do not attempt to register for our services or send any personal data to us. If we learn that we have collected personal data from a child, we will delete that data as quickly as possible. If you believe that a child under 16 may have provided us personal data to us please send a detailed message for the attention of the Data Protection Officer to scotland@culturerepublic.co.uk

Linked Websites

For your convenience, hyperlinks may be posted on this website that link to other websites (“Linked Sites”). We are not responsible for, and this privacy notice does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. We encourage you to read the privacy notices on the other websites you visit.

Will this Privacy notice ever change?

We keep our privacy notice under regular review and will update it as required. The effective date of this notice is stated at the top of this page.

What if I have questions about this notice?

If you have any questions or concerns regarding our practices outlined in this notice please send a detailed message for the attention of the Data Protection Officer to scotland@culturerepublic.co.uk

What if I have a complaint?

If you want to make a complaint about the way we have handled your personal data, you can contact the Information Commissioner’s Office who regulate data protection law – www.ico.org.uk/concerns.

Company information

Our main address for the purposes of this website is Culture Republic, Studio Six, 5th Floor, The Whisky Bond, 2 Dawson Road, Glasgow, G4 9SS. Culture Republic is a Scottish Charity (No. SC043972) and company limited by guarantee (Company No. SC428873). Our VAT number is S 155 7600 07.